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Wonderful treatment and care during stay

Posted By Tinkerbell58

"Wonderful treatment and care during stay"

About: Royal Infirmary of Edinburgh at Little France / Trauma and Orthopaedics Scottish Ambulance Service / Emergency Ambulance

(as a relative),

My 95 year old dad fell and broke a hip. The ambulance staff was wonderful: reassuring, caring, professional. Moving dad from the bedroom downstairs was incredibly tricky, a tight space, made tighter by a stair lift. They made sure dad was safe, comfortable and gave reassurance. 

The team, at all levels, in Ward 109 was professional, caring, took time to explain, listened, treated my father ( and his family) with respect and care. 

Dad’s other health issues worsened. 

At all times we felt that he was in the best place possible for his treatment of the hip, and heart and kidney problems. The doctor was Ace, seeing us almost daily for 10 weeks. 

We cannot thank the team on Ward 109 highly enough. 

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Responses

Response from Wendy Parkinson, Clinical Service Manager, Orthopaedics & Major Trauma, Royal Infirmary of Edinburgh, NHS Lothian 5 days ago
Wendy Parkinson
Clinical Service Manager, Orthopaedics & Major Trauma, Royal Infirmary of Edinburgh,
NHS Lothian

Submitted on 31/03/2025 at 16:39
Published on Care Opinion at 16:42

Thank you for your wonderful comments, I will make sure the team in Ward 109 receive this. I hope your dad is recovering well, I wish him a full recovery.

Best wishes

Wendy

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Response from Thomas Reilly, Senior Charge Nurse, Ward 109, Orthopaedic Trauma, Royal Infirmary of Edinburgh, NHS Lothian 3 days ago
Thomas Reilly
Senior Charge Nurse, Ward 109, Orthopaedic Trauma, Royal Infirmary of Edinburgh,
NHS Lothian

Submitted on 02/04/2025 at 15:27
Published on Care Opinion at 16:04

Dear Tinkerbell58,

Thank you for your kind feedback - I will make sure to pass this onto the team.

Best wishes,

Thomas

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Response from Mark Hannan, Head of Corporate Affairs and Engagement, Scottish Ambulance Service 3 days ago
Mark Hannan
Head of Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 02/04/2025 at 16:53
Published on Care Opinion at 16:53

Hi Tinkerbell58,

I see my colleagues from NHS Lothian have already responded to your wider points about your dad's care but I just wanted to thank you for the kind comments about our staff at the Scottish Ambulance Service. This is lovely to read and is much appreciated.

Take care,

Mark

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