"Shocked at the level of rudeness"

I attended the A&E department very worried about my 4 month old baby. On arrival, the receptionist was very rude and made my partner and I feel stupid for being there. I described what was wrong and they actually stood up and looked down at my baby who was in the car seat and then looked at me, to imply - they looks fine. Obviously it is not the receptionists place to be passing their judgement if anyone should be attending A&E or not, but we really felt we had to justify why we were there. 

Following this, we were seen very quickly by a lovely nurse in the triage room. I can’t remember their name but they were calm natured and just someone who you want to be greeted with when you are in a panic about your sick child. 

However, during this time, we were interrupted by another nurse who was just popping into the room to grab a piece of equipment. They proceeded to interrupt our conversation - I know I’m just butting in but do you actually mean they ere projectile sick, lots of people say projectile and don’t mean it, it’s important it’s accurate information you are giving us-.

This nurse had not been in the room more than 10 seconds to hear the full story before seemingly implying that I was over exaggerating. They did not know literally anything to why we were there. I was gob smacked I was being interrogated while bouncing my inconsolable/fevery/sicky baby around the room. 

The other nurse and doctor that we then proceeded to see were both very professional, friendly and reassuring in a very worrying time. We were overall seen very quickly and my baby was closely monitored across the time that we spent there - which was comforting.

However, this was a very scary and vulnerable time for my partner and I. And I was shocked at the level of rudeness we experienced. I appreciate that in the A&E department there are potentially time wasters or people who could be seen by GP rather than this busy, strained service, but we were far from this.