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"Knee arthroscopy"

About: Nightingale Hospital Exeter / South West Ambulatory Orthopaedic Centre

(as the patient),

I was admitted for a scheduled knee arthroscopy to remove a foreign body. The staff at the SWAOC were brilliant from start to finish, from the security chap who walked me to reception, all of the nurses and physios, through to the theatre staff. I felt very well cared for.

My only complaint is the contradictory information provided about what to do before the operation, and about recovery afterwards. I was given conflicting advice about when to have my last meal before surgery and also am not clear how long I need to use my crutches for/how best to speed my recovery now that I’ve had the operation.

One piece of information says full weight bearing without any restrictions, another says to use my crutches for the next two weeks, another says to try to walk in a normal walking pattern as soon as possible.

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Responses

Response from Helen Bowmer, Admin Services Manager (Eastern Services), Nightingale Hospital, Exeter (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 2 weeks ago
Helen Bowmer
Admin Services Manager (Eastern Services), Nightingale Hospital, Exeter (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 01/04/2025 at 10:31
Published on Care Opinion at 10:31


picture of Helen Bowmer

Dear Trail runner,

I am one of the managers at Nightingale. Thank you for taking the time to provide us with your feedback. I am pleased that you found the staff so welcoming. I am sorry that you were given contradictory information.

For us to be able to properly investigate this, and to make any necessary changes to our processes, if you are happy to, please can you email our enquires inbox on rduh.nightingaleexeterenquiries@nhs.net so that we can have a look at the information you were provided with and also discuss processes with the team.

Many thanks

Helen Bowmer

Admin Services Manager

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