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Charging for rehabilitation services

Posted By Anonymous1111111111

"Charging for rehabilitation services"

About: Allied Health Professionals (Occupational Therapy, Physio, Dietetics, Speech & Language, Enhanced Intermediate Care) / Dirrans Centre (including rehab)

(as a service user),

I was attending dirrans centre in Kilwinning following being in a coma and needed rehabilitation due to brain damage. I have been attending for around 8 months, as far as I was aware I was still in rehabilitation programme no one advised me otherwise. I was attending weekly.

I was notified that they were going to start charging me per session for the rehabilitation programme I was referred into. I think it's an outrage that they are expecting me to pay for my rehabilitation that I was referred to following my hospital admission.

I feel that attitude from staff I have seen about the cost has been disappointing also.

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Responses

Response from Nicola Rowan, Team Manager, Health and Social Care Partnership 2 weeks ago
Nicola Rowan
Team Manager,
Health and Social Care Partnership

Manager at Dirrans Centre

Submitted on 03/04/2025 at 12:16
Published on Care Opinion at 12:50

Dear Anonymous1111111111,

Thank you for taking the time to share your experience.

Since 2020 Dirrans Centre has been a non-chargeable service, however due to an increase in running costs over the last few years, a charge is now implemented.

The charge only applies for attendance following a twelve-week free of charge period and is assessed on an individual basis. Staff will continue to assist you to ensure appropriate support is explored.

I am sorry to hear you feel this has been a negative experience both with regards to the charge being implemented and how you feel staff have behaved.

Please, if you would like to discuss this further contact me directly at Dirrans Centre. It is important every individual feels listened to and treated with respect in line with North Ayrshire Health & Social Care Partnership's values.

Kind Regards,

Nicola Rowan

Unit Manager

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