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"They have really helped me to improve"

About: Allied Health Professionals (Occupational Therapy, Physio, Dietetics, Speech & Language, Enhanced Intermediate Care) / Dirrans Centre (including rehab)

(as a service user),

I was referred to the Dirrans Centre for rehabilitation by my neuropsychologist after suffering a traumatic brain injury. The effects of my injury have improved with the rehabilitation and support from the staff at the Dirrans. Susan oversees and adapts my personal exercise program to improve my physical ability and balance which helps me to be more mobile and independent as possible.

Yesterday I received a letter from NAHSCP to inform me that they are introducing a charge per session (which is one and a half hours one day per week). This cost will make the rehabilitation service way outside my financial ability and I feel like this charge is extremely excessive for 90 minutes. 

The charge has been based on Day Centre charges. Day Centre charges include transport to and from the centre, lunch and can cover a full days care, this does not in anyway compare to 90 minutes of rehabilitation. 

The Dirrans staff have really helped me to improve my physical and balance problems 

I hope that NAHSCP will reconsider this charge

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Responses

Response from Nicola Rowan, Team Manager, Health and Social Care Partnership 2 weeks ago
Nicola Rowan
Team Manager,
Health and Social Care Partnership

Manager at Dirrans Centre

Submitted on 03/04/2025 at 12:23
Published on Care Opinion at 12:50


Dear saturnhy76,

Thank you for taking the time to share your experience. I am really pleased to hear the support you have received from staff at Dirrans Centre has helped maximise your independence during your recovery.

Since 2020 Dirrans Centre has been a non-chargeable service, however due to an increase in running costs over the last few years, a charge is now implemented.

The charge only applies for attendance following a twelve-week free of charge period and is assessed on an individual basis. Staff will continue to assist you to ensure appropriate support is explored. Should you wish to discuss this further, please contact me direct at Dirrans Centre.

Thanks again for sharing your story.

Kind Regards,

Nicola Rowan

Unit Manager

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