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Every single member of staff was so kind

Posted By Cadair25

"Every single member of staff was so kind"

About: Antrim Area Hospital / Surgical Elective Unit

(as a service user),

I attended for a Breast and Lymph Node biopsy. From my arrival I was well looked after, every single member of staff was so kind to me and considerate. I couldn’t have asked for better care on the day.

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Responses

Response from Pallavi Rane, Ward Manager, Surgical Elective Unit, NHSCT 3 days ago
Pallavi Rane
Ward Manager, Surgical Elective Unit,
NHSCT

Submitted on 02/04/2025 at 08:49
Published on Care Opinion at 08:49

Hi Cadair25,

I am Pallavi Rane ward sister in Surgical Elective Unit

Thank you for taking the time to provide such lovely feedback for the team regarding your experience. I am please to hear that you were look after well while you were in the hospital with kindness. We try our best to achieve trust values. I will ensure that your feedback is shared within a team.

I hope you are continuing to recover well from your surgery and wish you well with any potential future treatments.

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Update posted by Cadair25 (a service user)

Thank you so much.

Honestly from the minute I arrived until the porter wheeled me out I was treated like an absolute Queen.

it made the whole experience less worrying and I left feeling super positive. Special thank you to the lady Kristina who looked after me post surgery. She was so warm and friendly to both me and my husband. It was almost like she knew how I was feeling without me having to say.

You all are absolute angels 👼

Response from Pallavi Rane, Ward Manager, Surgical Elective Unit, NHSCT 3 days ago
Pallavi Rane
Ward Manager, Surgical Elective Unit,
NHSCT

Submitted on 02/04/2025 at 12:17
Published on Care Opinion at 12:17

Thank you very much for your kind words, I will share this with nurse Krisztina. She will be delighted to hear that you had such a positive experience during your stay.

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