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Have delivered such an amazing service

Posted By Happydaughter1

"Have delivered such an amazing service"

About: Bridgwater Community Hospital / Minor Injuries Unit Home First - Bridgwater hospital (Bridgwater) South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a relative),

My dad had been very ill. In December we took him to Bridgwater MIU. They were fantastic. They referred my dad to RRS. The ladies that came out to him were so caring and brilliant. They organised walking aids for him. 

He recently had a fall and his health has declined. The ambulance crew (Rob, Steve and Richard) were fantastic. Again we were referred to RRS. Bogdon and Hannah have delivered such an amazing service. I just can’t thank them enough. 

Rapid Response Service is an absolute gem to the NHS.  Can’t thank these people enough. In fact all of the service we have had from MIU, paramedics and RRS has been exemplary. 

Thank you. 

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Responses

Response from Michael Paynter, Nurse Consultant, Minor Injuries Unit, Somerset NHS Foundation Trust yesterday
Michael Paynter
Nurse Consultant, Minor Injuries Unit,
Somerset NHS Foundation Trust

Submitted on 03/04/2025 at 10:28
Published on Care Opinion at 10:28

Thank you for taking the time to post your kind comments, I do hope that your father is comfortable and making some progress following his recent illness and fall.

I will share your comments with the clinical team.

With good wishes

Mike Paynter, consultant nurse community urgent care service

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Response from Deanne Hill, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust yesterday
Deanne Hill
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust

Submitted on 03/04/2025 at 16:20
Published on Care Opinion at 16:20

Good afternoon,

Thank you for taking the time to share your feedback on the service you received. We truly appreciate it. I'm very sorry to hear about your father.

For confidentiality reasons, your patient information is not visible to us on this platform, which means we're unable to locate the specifics of your case. However, we would be delighted to pass along your message of gratitude to the ambulance crew that attended to you. If you're comfortable, could you please email us at compliments@swast.nhs.uk with the following details? Name of the patient, date the ambulance arrived, address and thank you message and we will ensure this is passed onto to the relevant crew

Rest assured, we will make sure your kind words reach the appropriate team.

Thank you once again for your thoughtful feedback.

Kindest regards,
SWAST: The Patient Engagement Team

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Response from Hannah Coleman, Nurse Practitioner, Minor Injury Units, Somerset NHS Foundation Trust 13 hours ago
Hannah Coleman
Nurse Practitioner, Minor Injury Units,
Somerset NHS Foundation Trust

Submitted on 04/04/2025 at 09:01
Published on Care Opinion at 09:01

Thank you for your feedback, I am pleased that you and your dad had a great experience and we will feed this back to the team.

I hope your dad is on the mend.

Kind Regards

Hannah Coleman

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