Text size

Theme

Language

"A real gentleman"

About: South West Acute Hospital / Emergency Care and Medicine Services South West Acute Hospital / Medical + surgical assessment unit (ward 1) Western Health & Social Care Trust / Dementia companion service

(as a relative),

I just had to share our story , my dad was brought in to A&E by ambulance.

(In the middle of the night) .He had a fall at home after a bad infection. This was not my dad. He appeared to have delerium.

The aggression, agitation and determination to get out off A&E was so scary for us.

As we sat there his behaviour was escalating, he was verbally abusive to both staff and ourselves. Again so out of character for dad. I needed some time out for a few minutes.

On return I was greeted by a young man called Brendan , he explained his service and not to be alarmed, that he is the dementia team. He knew dad was on the pathway awaiting a dementia diagnosis already.

On return to my dad , he was sitting chatting as if he had knew Brendan his whole life. Chatting about GAA and the importance of his hospital treatment. He supported dad to mobilise , get washed and dressed. (Which he refused for anybody else).

Such an incredible service that I never knew was operating.

Dad was then transferred to ward 1 , which we found out is Brendans ward. I was over the moon. Dad asks daily for his friend with the orange.

Well done Brendan, keep up the great work!

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from John Kerr, Emergency Nurse Practitioner SWAH ED, Acute Services Emergency Care, WHSCT last week
John Kerr
Emergency Nurse Practitioner SWAH ED, Acute Services Emergency Care,
WHSCT

assess and treat

Submitted on 03/04/2025 at 19:09
Published on Care Opinion at 19:09


Dear CiaraS34

What a wonderful story to post and share, about how the power of good communication, support and empathy can have such a positive impact on both patient and relatives alike.

Brendan, I am sure will feel very proud to read how he has impacted on you and how such a big impact he made on your father. Sport is a great leveller and can bring people together in a way that nothing else can

Once again thank you for posting such a wonderful, caring story for all to read and I hope this response finds everybody well

Kindest regards

John Kerr

Emergency Nurse Practitioner (ENP)

SWAH ED

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Nicola Hayes, Dementia Service Improvement Lead - Acute & Non Acute, PCOP, WHSCT 4 days ago
Nicola Hayes
Dementia Service Improvement Lead - Acute & Non Acute, PCOP,
WHSCT
Submitted on 07/04/2025 at 00:38
Published on Care Opinion at 00:38


picture of Nicola Hayes

Dear CiaraS34

Dear

My name is Nicola Hayes and I am the Dementia Service Improvement Lead for the Acute Hospitals and I manage the Dementia Companion Service.

Thank you for your feedback story “A real gentleman” and thank you for taking the time to post this story at a time when your Dad was in hospital and not in his best health.

I am glad to hear of your positive experience that you and your Dad had of the journey through ED and Ward 1, SWAH.

Coming into hospital can be a fearful and stressful time for any of us, never mind for someone living with dementia and in your Dad's case also experiencing a possible delirium.

The care and treatment provided is essential to ensure that any hospital journey is person centred, particularly with your family member’s complexities.

Approach and communication are vital in the caring profession, not only to ensure that your Dad’s needs were met, but also that you and your family’s needs were met.

Therapeutic and person centred engagement is vital for all our patients, but particularly for those patients living with dementia. It can make such a huge difference for patients when someone can have a connection with them to make their journey less stressful and this can positively impact on their individual care needs, as you have evidenced in your post.

What you have witnessed with Brendan is the core of the Dementia Companion Service and the values that we promote as a service. I am delighted that you and your Dad had the experience of the Dementia Companion Service and the role that they can play with people living with dementia who are admitted to our acute hospitals. I will share this post with both Brendan, which he will be delighted to receive.

May I thank you again for taking the time to share your experiences with us on Care Opinion.

Your feedback is very welcome to ensure safe, effective, compassionate and well led care is delivered.

Kind Regards

Nicola

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k