"She was very professional and friendly"

About: University Hospital Hairmyres / Cardiology University Hospital Hairmyres Cardiology G75 8RG

Posted by normake77 (as the patient), last week

Getting blood pressure monitor fitted.
The nurse came and got me her name was Lorraine she made me feel very comfortable and explained everything that was involved in the process.
She was very professional and friendly.

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blood pressure

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Jennifer Montgomery

Improvement Coordinator, Quality Directorate,

NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 04/04/2025 at 17:36

Published on Care Opinion at 17:36

Dear normake77,
Thank you for sharing your experience of University Hospital Hairmyres. Cardiology.
It can be a worrying time attending hospital for an appointment and I am delighted to hear of the excellent care you received from Lorraine while having your monitor fitted. I am sure this must have been very reassuring for you. It makes such a difference when everything is explained clearly and you feel more informed about your care.
I will ensure this lovely feedback reaches Lorraine and I am sure she will be delighted to hear your kind words.
I hope you are keeping well.
Best Wishes,
Jenni

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