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Absolute professionalism

Posted By ENT#1Dept

"Absolute professionalism"

About: St John's Hospital / Day Surgery Unit St John's Hospital / Ear, Nose & Throat St John's Hospital / X-rays & Scans

(as the patient),

I had fairly minor, day surgery in my ear at St. Johns in 2024.

From the beginning of the whole procedure including MRI, CT and Ultrasound scans to post surgery checkups, I can only say that it was carried out with absolute professionalism and kindness.

I realise the NHS as a whole gets pretty bad media coverage at the moment and I can only imagine how an employee feels reading constantly depressing stories.

I just hope that all your staff realise that what they do is much appreciated and will never be forgotten.

Thank you.

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Responses

Response from Gordon Mills, Deputy Associate Nurse Director, Diagnostic, Anaesthetic, Theatre, and Critical Care (DATCC), NHS Lothian last week
Gordon Mills
Deputy Associate Nurse Director, Diagnostic, Anaesthetic, Theatre, and Critical Care (DATCC),
NHS Lothian

Submitted on 03/04/2025 at 12:11
Published on Care Opinion at 12:11

Dear ENT#1Dept

Thank you for taking the time to send this lovely feedback. Really nice to hear that you had a good experience while using our services.

I agree with your comment about the media and the effects this can have - I know that everyone does their best to deliver high quality care.

I will ensure this is past to the team.

I hope you are continuing to recover.

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Response from Audrey Lorraine, CT/MRI Team Lead, Radiology, St John's Hospital, NHS Lothian last week
Audrey Lorraine
CT/MRI Team Lead, Radiology, St John's Hospital,
NHS Lothian

Submitted on 03/04/2025 at 12:55
Published on Care Opinion at 12:56

Thank you for taking the time to send in this lovely feedback. I am pleased to hear that you had a positive experience within the different modalities of the Radiology department. I will pass on you kind words and thanks to the team.

It's so easy for the media to create a negative view of the NHS, and it is lovely to hear from someone who has had such a positive response.

I wish you a good ongoing recovery.

Audrey Lorraine, CT/MRI Team Lead

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Response from Sheila Hill, Deputy Team Lead Sonographer, Radiology, St. John's Hospital, NHS Lothian 2 days ago
Sheila Hill
Deputy Team Lead Sonographer, Radiology, St. John's Hospital,
NHS Lothian

Submitted on 08/04/2025 at 11:16
Published on Care Opinion at 13:40

Thank you for taking the time to get in touch about your recent experience at St. John's. I am delighted to hear that the care you received was excellent. Positive feedback is extremely important, I will pass on your kind words to the Ultrasound team and know it will be appreciated by all the staff.

I wish you a speedy recovery and thanks again for your kind words.

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