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Amazing Customer Service

Story from nhs.uk

"Amazing Customer Service"

About: Cannock Chase Hospital

Immersive Reader

The Reception Administrator Team were amazing!

We were held up on our journey and called ahead to ask if we could still keep the MRI appointment if only a few minutes late

Both staff on the desk were helpful, kind and informative throughout; even meeting us at the door, and calling to assist us get to the right entrance - first class service!

Furthermore the hospital staff were excellent during the process of the MRI - they all exceeded expectations

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Responses

Response from Christine Rock, Patient Relations Officer, The Royal Wolverhampton NHS Trust last week
Christine Rock
Patient Relations Officer,
The Royal Wolverhampton NHS Trust

Submitted on 03/04/2025 at 16:46
Published on Care Opinion at 16:46

Immersive Reader

Thank you very much for taking the time to post comments regarding your recent patient experience.

I will share your comments with our staff and wish you well.

Kindest regards

Alison Dowling

Associate Director of Patient Relations

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