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"I felt dismissed"

About: University Hospital Monklands / Gynaecology

(as a service user),

Attended an appointment recently after nearly a year's wait. I was actually excited as I had been offered a cancellation slot at short notice. I assumed this would be the start of treatment and investigation into my pain.

I had 2 private ultrasounds previously which showed a swollen ovary and fluid, and increased blood flow. I went to my GP, who referred me for an NHS scan, which I waited 9 months for on the urgent list. I had my scan in November 2024. My left ovary couldn't be visualised due to bowel gas. 

At my most recent visit, the consultant said this scan was normal. I challenged the consultant and said the ovary couldn't be seen and they replied that it must be a bowel problem. I said no, it's my ovary but they were adamant. I asked what they think may be wrong with my bowel and they told me they weren't a bowel expert.

To say I'm upset is a massive understatement! The consultant completely dismissed me and barely let me speak. I found them so cold, no empathy and was completely uninterested in anything I had to say. I offered to show the consultant the images of my private scan and they refused, saying it doesn't matter.

So now I'm discharged from clinic with  a bowel problem and nowhere to turn. I should add I have absolutely no bowel symptoms whatsoever.  I have been in pain for over a year and this is the care I've received. I find it shocking that us women are left to rot and suffer . 

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Response from Gavin Morrison, Senior Nurse - Surgical, Critical Care and Outpatients, University Hospital Monklands, NHS Lanarkshire 8 hours ago
Gavin Morrison
Senior Nurse - Surgical, Critical Care and Outpatients, University Hospital Monklands,
NHS Lanarkshire
Submitted on 04/04/2025 at 12:05
Published on Care Opinion at 12:05


picture of Gavin Morrison

Dear Scorecardjf34

I am sorry to read about your experience whilst attending our Women's health service at University Hospital Monklands.

I would be keen for this to be investigated further; could you please make contact with out Patient Affairs Department at patientaffairs@lanarkshire.scot.nhs.uk, so that they can obtain further details from you, this will allow us to investigate further.

Kind regards

Gavin Morrison

Senior Nurse for Surgical, Criticl Care and Outpatients

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