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"A feeling of total admiration and respect"

About: Glasgow Dental Hospital and School / Restorative Dentistry - Level 6 and Level 7

(as the patient),

Fantastic Service and Care from Glas Dental Hospital Restoration work.

I started experiencing gum infection issues late 2024 from a previous issue of 5 yrs previous. I am awaiting urgent Hip replacement surgery, which cannot go ahead until I received gum surgery to remove the underlying infection on-going in my front bottom teeth.     

There was a breakdown in Coms  from my dentist to Dental Hospital, my Dentist believing they had  informed Dental Hospital of the return of symptom, but Dental Hospital being unaware of my urgent requirement for Referral and treatment. Once realised the urgency of my treatment,  I received referral for early Mar 2025 - with a date for surgery in May - but within 10 days of Referral, Dental Hospital contacted me when a cancelation became available - which I promptly accepted  - receiving surgery within 2 weeks of initial referral - now being in a position of being ready for hip operations.

Huge thanks to the care of Glas Dental Hosp. A feeling of total admiration and respect for NHS Dental Hosp Dr and Staff, as they did everything in their powers to get me hip operations ready.

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Responses

Response from Fiona Mackenzie, DCP Manager, Glasgow Dental Hospital, NHS Greater Glasgow and Clyde 6 days ago
Fiona Mackenzie
DCP Manager, Glasgow Dental Hospital,
NHS Greater Glasgow and Clyde
Submitted on 04/04/2025 at 11:59
Published on Care Opinion at 11:59


Dear defendermj54,

I have been very happy to read of your positive treatment experience at Glasgow Dental Hospital. However, I am sorry that you initially had difficulty accessing care due to communication breakdown. Due to the high number of referrals we receive sometimes things can be overlooked. I am glad this was quickly resolved and you didn’t wait too long for your appointment.

We are very grateful to our patients who take time to provide us with any kind of feedback and the team are very thankful when this is as kind and gracious as yours.

Wishing you all the very best for your hip surgery and a full and speedy recovery.

Best wishes, Fiona

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