"Staff attitude"

About: Crawley Hospital Crawley Hospital Crawley RH11 7DH

Posted by Stewart217 (as a relative), last week

My LO was on Caravelle ward not too long ago. Called me late one evening and didn't disconnect the call. Could hear a nurse swear at my LO whilst tormenting them. When I called into the ward the manager refused to tell me who had been with my LO. Despite taking my LO from them. Received report of this incident to be told my LO was verbally aggressive despite me hearing everything from a mobile left in their bag. Shocking to think the manager approved that statement knowing full well it was untrue.

Do you have a similar story to tell?

Responses

Hannah Doherty

Patient Experience Facilitator, Patient Safety,

Surre

Submitted on 08/04/2025 at 09:11

Published on Care Opinion at 12:38

Dear Stewart217,
Thank you for taking the time to tell us about your recent experience with Caravelle Ward at Crawley Hospital. I am so sorry to read of your frustrations regarding what was heard on a telephone call.
If you would like to discuss your concerns further, please do get in touch with our Patient Advice and Liaison Service (PALS) where we can speak it through with you. Thank you again for brining this to our attention and sorry once again for your experience.

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