"Suspected appendicitis"

NHS 24 referred to A&E due to symptoms and after triage basically left. Son was doubled in pain and after asking for pain relief whilst we waited it took an hour to receive. Only received as after going back up to reception the nurse went - oh I’ve got the message, here, and took another 20mins to provide. This was after sitting listening to reception/nurse/paramedics stories for an hour. Appreciate it is nightshift but very unprofessional. Another visitor had to go ask what was happening with their brother whom they had come in with via ambulance… the whole of the reception heard the nurse who was yet again in reception chatting but I won’t publish what was said, but made me really angry due to lack of confidentiality and common courtesy skills.