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Very helpful, friendly and reassuring

Posted By Bigshot

"Very helpful, friendly and reassuring"

About: University Hospital Hairmyres / Cardiology

(as the patient),

Excellent appointment at Medical Cardiology Hairmyres to have heart monitor fitted.  Very little waiting.  John who dealt with me very helpful, friendly and reassuring. Very positive experience.

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 5 days ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 07/04/2025 at 17:22
Published on Care Opinion at 17:22

picture of Jennifer Montgomery

Dear Bigshot,

Thank you for sharing your experience in University Hospital Hairmyres, Cardiology.

I am so pleased to hear that you felt reassured by John when having your heart monitor fitted. I am glad that you found him to be helpful, friendly and reassuring. I agree this would have made for a very positive experience for something that could have been worrying.

I will ensure that your kind words are passed on to John and the team who I am sure will get a real boost in hearing your feedback.

I hope you are keeping well.

Best Wishes,

Jenni

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