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"I felt heard, cared for and that I was important"

About: Northern Health & Social Care Trust / The Rowan Centre (SARC)

(as a service user),

The Rowan Centre is simply amazing. The discrete entry way is a great idea. The staff are so gentle, kind and sensitive.

I met with Nurse Catherine and Doctor Sarah, both were outstanding. Catherine was by my side the entire time. They were patient and kind with me.

The service is outstanding and a credit to the health service.

I felt heard, cared for and that I was important. These ladies were amazing when I felt so weak.

I cannot thank them and the entire service enough.

From the bottom of my heart, thank you!

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Responses

Response from NHSCT 2 weeks ago
Submitted on 04/04/2025 at 10:45
Published on Care Opinion at 10:56


Thank you so much for taking the time to write about the Rowan Centre. We are so glad that you felt cared for and understood, this is so important to us as a team. Thank you for your lovely comments about Catherine and Sarah, we are so proud of our nurses and doctors. We wish you well for your recovery journey and thank you for coming to us for help and support. We are always here at the end of a call if every you need further support.

Take care

Jo

Rowan Service Manager

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