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Efficient care

Posted By woodpeckeret83

"Efficient care"

About: Southern Health & Social Care Trust / Urgent Care Centre (Phone First)

(as a service user),

Immersive Reader

I would like to take this opportunity on my second visit to urgent Care.

My first visit after Easter last year and I truly believe my life was saved by this team. On the morning in question I was feeling very poorly and contacted my GP but was too. late for appointment that morning.

I rang urgent care and explained I was spoken to on the phone by Dr Elliot who gave me appointment for lunch. I was seen by Dr Mourtagh and left shortly after lunch having bloods done and a chest x-ray done.

As I walked in through the door at home I was phoned by Dr Mourtagh who explained that I had consolidation of my left lung by this infection and really feel he saved my life.

An enormous thank you  

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Responses

Response from Rebecca Smyth, Nurse Team Lead, Urgent Care, Adult Community Services Directorate, Southern Health and Social Care Trust 4 days ago
Rebecca Smyth
Nurse Team Lead, Urgent Care, Adult Community Services Directorate,
Southern Health and Social Care Trust

Submitted on 04/04/2025 at 12:13
Published on Care Opinion at 12:13

Immersive Reader

Dear woodpeckeret83

Thank-you so much for taking the time to post your feedback on Care Opinion. We are delighted that your experience in Urgent Care was so positive and that you found the service to be efficient.

I am glad you received the urgent investigations that you needed and I hope you are recovering well.

I will ensure to pass on your feedback to both doctors mentioned and all the Urgent Care Team. Feedback like this is greatly appreciated.

Kind regards

Rebecca Smyth, Nurse Team Lead, Urgent Care.

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