"My son's referral"

My 5-year-old son has recently  been referred urgently to Audiology by the GP. He cannot hear out of his right ear at all and this is really impacting him in every aspect of his learning at school and everyday interactions.

I have contacted the audiology department on a number of occasions to follow up on the referral. When calling the department the phone is never answered and you have to leave a voicemail to then be called back unpredictability maybe hours later.

When I was called back I was informed the referral has not even been triaged yet and this is now over 3 weeks post-referral. I was also informed if it is deemed urgent the wait is 3 months and non urgent 18 months.

I find it very frustrating that even the basic triage of a referral is so delayed, prolonging the process even longer. Given the age of my son and the impact it is having on his development I would like it to be treated as urgent as deemed by his GP and have the appropriate timely response with an urgent appointment.