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Not Good

Story from nhs.uk

"Not Good"

About: Ambrose Avenue Group Practice

Immersive Reader

I have no problems receiving a repeat prescription from my GP Practice. As soon as I send an email for a new prescription, it is actioned. However, it is almost impossible to secure an appointment. After more than 3 years being registered at Ambrose Ave, I still haven't been able to get an appointment to see my GP. I have now given up trying! I've managed to see a nurse a couple of times at Tollgate, but nothing more. I work full time, I begin work at 8am therefore cannot wait outside the surgery at 7.30am each morning to maybe get an appointment.

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Responses

Response from Ambrose Avenue Group Practice 3 days ago
Ambrose Avenue Group Practice

Submitted on 10/04/2025 at 11:09
Published on nhs.uk at 11:09

Immersive Reader

We understand how frustrating it can be to face challenges when booking an appointment, and we sincerely apologise for any inconvenience you may have encountered. We're excited to inform you that you can now effortlessly submit your appointment requests online through our user-friendly Anima system.

In addition to our online options, we provide same-day appointments, available both in-person and over the phone for your convenience. You can also easily schedule appointments in advance using the NHS App.

Please appreciate that, as a busy practice dedicated to providing quality care, we prioritise every patient’s needs. Rest assured, in the event of an emergency, we will always ensure that you receive the attention and care you deserve.

If you’d like to discuss this further in person, I would be delighted to meet with you. Your satisfaction and comfort are our top priorities.

Thank you for your understanding

Warm regards,

Annie Bailey

Practice Manager

  • 0 people think this response is helpful