"Recently changed appointment system is very poor…"

South Park surgery has recently taken appointments off Patient Access (which worked well and allowed you to quickly choose your GP) over to the new Blinx PAC system, which is terrible, it is forms-based and not comprehensive or visually-based as PA was. You can't choose your doctor, it doesn't allow you to - different ones have different specialities and sadly there are ones who you'd rather avoid & obviously women's problems you'd rather speak to one of the female doctors, although there are some of them in the practice who are also rude and unhelpful (they were always the ones with lots of available appointments). I was told abruptly by the receptionist I had to go on to the digital platform now, although maybe we can still phone up, but not sure for how long. I have untreated diabetes and I'm very worried by this surgery's actions, decisions and attitudes, they seem constantly to be trying to distance themselves from patients and making decisions that are not in their patient's best interests. Some of the receptionists seem cross as you try to navigate round all these issues they present certain patients with & it's the patients that seem to get the brunt of this. They did say all of Water's Green are now using this unsatisfactory system, I will have to look into another area, but think only Chelford will accept from my Macclesfield postcode. If you need any screenprints illustrating this new poor system happy to do that but please don't give my name or details as I noticed in notes both admin and GPs in this centre tend to make disparaging comments & this surely makes any other GPs treat you differently. I think they need to stop theorising everything and should ask patients (properly, not in a feedback form that identifies you and structures the feedback formulaically and in a way they want) what works & particularly accept when things aren't working. You see people often bypass GPs when they're unhelpful & that puts a strain on your other divisions because more conditions can then turn acute, maybe that's what they want? Most of us as patients do our best to get round all these increasing issues, as we really don't have a choice, but with this crazy and inefficient system causing such issues that really is the last straw. By the way, if you just get on the phone to investigate & ask them they'll deflect this as 'difficult patient' talk. It really isn't. To get a more accurate picture you will need to pinpoint people like myself with chronic, multiple conditions and get free-flowing feedback rather than just giving set questions for set response. My old doctors in Sale were brilliant on the whole, but I've found the Macclesfield practices to be increasingly problematic.