Our mum who is in her 90s and is both blind and hard of hearing, but who still lives independently, suffered a series of falls over a short period and Claire one of the nurses from the East Kilbride Urgent Care Team came out to check her over for any injuries or issues.
The request for a visit was made at 9.00am in the morning and the nurse was out by 12.00 noon.
Claire could not have been nicer putting our mum at ease and showing great patience whilst undertaking a thorough assessment and carrying out a full set of medical checks.
The Speed of the teams response, the professionalism of the nurse and her pleasant easy going manner all helped put our mum at ease after what had been a traumatic 24 hours.
After the visit the nurse followed up by phoning me to give me an update on her assessment, confirmed a prescription had been passed to the Pharmacy and arranged a follow up visit for a week later.
This I felt was excellent communication from the nurse and the whole experience and service received from the GP and the East Kilbride Urgent Care Team was outstanding.
"The whole experience and service received was outstanding"
About: East Kilbride Locality Support Service / Urgent Care Team (East Kilbride) East Kilbride Locality Support Service Urgent Care Team (East Kilbride)
Posted by Vincent08 (as ),
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