"Dignity, understanding and patience"

I have been meaning to write a detailed review of this practice, which I joined after moving to the area 2 years ago. I have been experiencing chronic health issues which require casting a wide net of referrals and tests to work out the cause. I have seen the frustrations friends have faced with their GPs with similar issues, and feel lucky that I chose The Firs.

Things The Firs do extremely well:

- Thoroughly assess you in the Klinik app.

- Promptly call you the same day, often with the appointment being that same morning/afternoon if they believe you ought to see a doctor.

- For less serious issues, give you a call back the same day and prescribe over the phone.

- If the extensive Klinik system is not suitable for your query, they answer the phone promptly and assist thoroughly. Every admin query I have submitted has been replied to practically instantly.

- Check consistently if you feel your query/issue/concerns have been resolved in both GP appointments and administrative queries. It doesn't feel like they are 'trying to get rid of you'.

- Both medical and administrative staff thoroughly check your medical history/query history to ensure you don't have to repeat yourself. This helps with appointment flexibility as I do not feel the need to insist on seeing one GP repeatedly, due to being treated holistically by all.

- When consultant/referral waiting lists are too long, assist you with right to choose, and find further afield NHS trusts in neighboring boroughs with shorter waiting times.

Every doctor I have seen has taken my issues seriously. I have felt very gaslit and dismissed about my pain in the past.

All of the administrative staff are commendable and professional. I wish I remembered their names so I could shout them out. But hopefully it speaks for itself that, despite having interacted with almost everyone who works at this practice, I have never had any issues.

Thank you for your consistent hard work. I have recommended this practice to my partner, who has also had the same positive experience.