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"Labour, childbirth, breastfeeding support"

About: Dr Gray's Hospital / Maternity care Maternity care / Midwives Raigmore Hospital / Maternity care Scottish Ambulance Service / Emergency Ambulance

(as a relative),

My relative planned for a home birth but had to go to Raigmore for an emergency c section. Was well looked after by community midwives, paramedics and the labour and maternity ward.

The ward was not ideal for recovery as it was very noisy. There were simple things that would have allowed my relative to get more sleep, such as trolleys and beds which don't have noisy wheels and blood pressure monitors which don't beep when not in use. It would have also been useful to have a comfy spot for her partner to be in the ward as he was providing support for my relative's recovery - soothing the baby and changing nappies so she could rest. 

Breastfeeding has been challenging. My relative has a forceful milk supply which the baby is struggling to cope with and causing the baby to vomit a lot. This has been really challenging, but there has been a lot of support from breastfeeding support lines, community midwives, health visitors and the lactation consultant at Dr Grays. 

However for some reason we were left off the invite list for breastfeeding classes, and this would have been helpful.

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Responses

Response from Sharon Graham, Clinical Midwifery/Nurse Manager, Woman & Child Health Directorate, NHS Highland 4 days ago
Sharon Graham
Clinical Midwifery/Nurse Manager, Woman & Child Health Directorate,
NHS Highland
Submitted on 08/04/2025 at 13:23
Published on Care Opinion at 13:47


Dear deploymenthk46

Congratulations on the safe arrival of the new baby.

I am delighted to hear that your family member felt well looked after by the team and I will certainly share your positive feedback with them. I am sorry about the environmental challenges your relative encountered and I am happy to discuss this further with you, if you would kindly get in touch.

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Response from Sylvia Fraser, Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance, NHS Highland 4 days ago
Sylvia Fraser
Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 08/04/2025 at 14:57
Published on Care Opinion at 14:57


picture of Sylvia Fraser

Dear deploymenthk46

In addition to Sharon's response, I can confirm that you can contact NHS Highland via NHS Highland Feedback Team via email, at nhshighland.feedback@nhs.scot, or by calling us on 01463 705997.

We can then review this matter further on behalf of your relative, if you so wish.

With kind regards

Sylvia

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