"Great GP but not so good practice "

Actually getting an appointment continues to be hard, the phone was not answered despite me being “caller number one” for over half an hour and I was offered an appointment during the time I said I could not do! When I eventually got to see a GP, she was excellent. However, it took 12 days from getting I’ll to actually see a GP. Lastly, facilities at The Firs are much better that the old surgery, so that is good.