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My mum's care

Posted By Daughter G

"My mum's care"

About: Mater Hospital / Accident & Emergency Mater Hospital / Respiratory Mater Hospital / Ward B

(as a relative),

My mum is in her 80s and was recently admitted to ward B via Mater ED with severe shortness of breath . It was very scary for her and me!

The staff in the Mater ED acted quickly and calmly and provided constant reassurance while treating her and quickly got her O2 sats back up. Her blood results were back quickly, she was treated with steroids ,antibiotics and magnesium drip and was transferred to ward within about 4.5 hours.

They explained everything as they were doing, which helped to keep her calm. Excellent care provided under such constant pressures!

I would also like to mention the excellent aftercare she has received following a previous admission from the respiratory community nurses (especially Pauline) and respiratory OT from Shankill Wellbeing Centre.

COPD can be very frightening, and knowing they are there for support provides great reassurance 🙂 Thank you

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Responses

Response from Julie Bray, Service Improvement & Governance Lead, Occupational Therapy, BHSCT last week
Julie Bray
Service Improvement & Governance Lead, Occupational Therapy,
BHSCT

I work with all the Occupational Therapy staff in the Belfast Trust to make our service to you the best it can be.

Submitted on 08/04/2025 at 12:48
Published on Care Opinion at 12:48

picture of Julie Bray

Hi Daughter G,

Thank you for sharing your experience with us. It is gratifying to hear about the positive aftercare provided by our respiratory occupational therapist. Your feedback underscores the dedication and professionalism our staff bring to their roles, and it is sincerely appreciated.

Your recognition of our team's efforts is invaluable and will be communicated to them to encourage and motivate continued excellence in care.

Thank you once again for taking the time to share your experience.

Yours sincerely,

Julie Bray

Occupational Therapy - Governance and Service Improvement Lead

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Response from Bernie Hillen, Nurse, Accident & Emergency Services, Mater Hospital, Belfast Health and Social Care Trust last week
Bernie Hillen
Nurse, Accident & Emergency Services, Mater Hospital,
Belfast Health and Social Care Trust

Submitted on 08/04/2025 at 14:05
Published on Care Opinion at 14:05

Hi

Thank you so much for taking the time to write such lovely feedback.

I will ensure your kind words are passed on to all staff who endeavour to ensure high standards of patient care on a daily basis.

It will be lovely for staff to hear that they have made a difference to your mum and I hope she continues to improve and to feel better very soon.

Thanks

Bernie

ED Sister

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Response from Bernie Carey, Service Manager, Mater Hospital, Belfast Health and Social Care Trust 4 days ago
Bernie Carey
Service Manager, Mater Hospital,
Belfast Health and Social Care Trust

Submitted on 15/04/2025 at 08:57
Published on Care Opinion at 08:57

Dear Daughter G

My name is Bernie Carey and I am the service manager for ward B. Thank you for telling us about your experience at the Mater and your Mum's care while in ward B. The Nurses in ward B are skilled in caring for very sick patients while remaining calm and you were very grateful for this. Our nurses believe having good communication and the right information available makes such a difference to our patient's care. Thank you for sharing your experience and we will share your post with our Nurses on ward B. Our staff love to hear they have made a difference in helping patients get well again to return home..

I do hope your Mum continues to keep well and is getting stronger daily.

Thanks again for your Post

Take care

Bernie

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