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"Kindness in very difficult circumstances"

About: Craigavon Area Hospital / 2 North Respiratory medicine Southern Health & Social Care Trust / Urgent Care Centre (Phone First)

(as a service user),

I was admitted to a ward because I had a DVT.  I was unfortunately only able  to be accommodated in the nursing station since their were no beds on the Ward.  This was Ward 2 North.  

While there I was treated very kindly by all the staff and given every comfort I asked for. I felt like a goldfish in a bowl at times in the main reception area, but that was not the fault of the staff since there were no beds on the ward and I was very grateful to have treatment at all.

I had investigations and great help from the nurses and doctors in explaining the results to me in a very straightforward way.  I had very good food provided by cheerful staff who liked a laugh.  

Considering the level of sickness in that area of the hospital, I consider myself lucky that I was able to be treated so quickly. 

I was first assessed at Urgent care, where again I was treated with dignity and compassion and given a clear explanation of the steps forward.  

I can only thank the staff and doctors for all their kindness in very difficult  circumstances.

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Responses

Response from PA for Assistant Director of Functional Support Service, Executive Directorate of Nursing Midwifery, AHP’s and Functional Support Services, Southern Health and Social Care Trust last week
Submitted on 08/04/2025 at 09:25
Published on Care Opinion at 09:25


Thank you for posting about your experience in Craigavon Area Hospital, we do welcome all feedback to help us improve the service we offer.

I will pass your positivity feedback regarding the food to the Catering Team.

Best Wishes.

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Response from Patricia McGrath, Nurse Team Lead Urgent Care , Adult Community Services Directorate, Southern Health and Social Care Trust last week
Patricia McGrath
Nurse Team Lead Urgent Care , Adult Community Services Directorate,
Southern Health and Social Care Trust
Submitted on 08/04/2025 at 09:27
Published on Care Opinion at 09:27


Good Morning Carnh65,

Thank you so much for taking the time to share your experience of the care you received through the Urgent Care Centre. We're pleased to hear that our Urgent Care team provided you with compassionate care and clear communication. Ensuring our patients feel respected and well-informed is very important to us. We are so privileged to have a job where we can care for people and make a difference.

I will ensure the team are all aware of your kind words - we really appreciate them.

Wishing you a speedy recovery.

Thank you again and Best Wishes, Patricia.

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