"What's next"

Dear Patient,

Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us.

All feedback helps us understand what we are doing right and where we can make improvements, and your feedback allows us to do just that.

We are pleased to here the consultation you did have the clinician listened to you and are sorry to read that your symptoms are still present and this is causing you some concern.

As your feedback is anonymous we are unable to provide a more specific response to your query. If you would like us to do so then please contact us directly via our website should you wish for a more formal response: www.meonhealthpractice.co.uk/feedback/

In terms of accessing appointments to discuss this further, patients can request appointments with the practice through using either Anima, calling or in person. If you need urgent same day medical attention our GP's and Nurses have the capacity to see you and this is factored into our access planning. For routine appointment requests, these can be submitted with the practice on Monday, Tuesday and Wednesday from 11am, until we reach our safe capacity, either via Anima, telephone or in person.

Further information on appointments can be found here: https://www.meonhealthpractice.co.uk/appointments/

Your insight is appreciated and if you have any further concerns, please do let us know.

Be reassured your comments will be shared with our Practice Management Team as we continuously work to address areas of concern and further improve our service.

Yours sincerely,

Gareth Evans

Operations Manager