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"Amazing team providing high quality care"

About: Golden Jubilee National Hospital / Endoscopy

(as a service user),

I attended the Golden Jubilee Hospital for a colonoscopy - a procedure that no one looks forward to.

Pre-procedure I was looked after by a very nice nurse named Sophie who put me at ease and made me very comfortable. All the staff made sure I was ok while waiting to go and have my colonoscopy.

The doctor came out before and spoke to me and again made me feel very at ease. The staff during the procedure were amazing! The consultant and the doctor were brilliant and both nurses spoke to me throughout and I had zero pain.

On recovery the nurse made sure I was safe to leave and the healthcare support worker ensured I got a much needed cup of tea.

Overall this was a much better experience than I was expecting. All the staff were caring and provided extremely high person centred care.  

The unit itself was very clean and tidy and the environment was safe. The staff were all amazing and I have zero negative comments about the unit or the care received.

All the staff were happy at their work and that was really nice to hear and see - they were very busy but all continued to show kindness and high quality care to all patients 

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Responses

Response from Hazel Thomson, Risk Manager, Clinical Governance, Golden Jubilee National Hospital last week
Hazel Thomson
Risk Manager, Clinical Governance,
Golden Jubilee National Hospital
Submitted on 08/04/2025 at 17:20
Published on Care Opinion at 18:48


Dear Amss,

Thank you so much for taking the time to provide us with your kind feedback.

We will ensure that your lovely comments are passed on to the medical, nursing and housekeeping teams who, we are sure, will be delighted to hear of your positive experience at the Golden Jubilee.

We all wish you the very best for the future and thank you again for taking the time to provide us with your feedback.

Best regards,

Hazel

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