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First class service from everyone

Posted By Tim2342

"First class service from everyone"

About: Causeway Hospital / Accident & Emergency Northern Ireland Ambulance Service / First responder paramedic

(as a service user),

We attended Causeway ED today with our son.  From the moment we were booked on by Kerry and triaged by Diane, the care and attention we have received has been exceptional.  We were seen by the doctor, and bloods and full investigation done within the hour. 

Everyone at the hospital has been excellent, including Kathryn, the patient tracker, who took time out of her day to check in on us and make sure we had everything we needed, and Andrew, a paramedic,  who offered us some excellent advice and support at an extremely stressful time.

Honestly, the whole ED team worked very well together to resolve our problem, and are a real credit to the hospital.  We got a quick diagnosis and sound advice prior to being allowed home.  First class service from everyone.

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Responses

Response from Victoria McCrory, Assistant Clinical Services Manager, Medicine and Emergency Medicine, NHSCT last week
Victoria McCrory
Assistant Clinical Services Manager, Medicine and Emergency Medicine,
NHSCT

Submitted on 10/04/2025 at 15:46
Published on Care Opinion at 15:46

Hello Tim2342

My name is Victoria McCrory and I am the Assistant Clinical Services Manager for Causeway ED. I am sorry to hear that your son has recently been unwell and you have had to bring him to the ED for assessment and treatment.

I am delighted to hear that whilst attending the department your son and yourself had a positive experience and report exceptional, excellent care. Thank you for taking the time leave this positive feedback, especially at a time when your son has been unwell. Positive feedback plays a vital role in boosting staff moral, and reminding staff of the fabulous care they continue to deliver despite the daily challenges they face.

I will ensure that your feedback is shared with senior management, and all staff in the department, especially those who you have kindly named. I know I can speak for all staff when I say this feedback is appreciated.

I hope your soon is continuing to make a strong recovery.

Yours Sincerely

Victoria McCrory

ACSM CAU ED

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Response from Neil Gillan, Co-Production & Partnership Lead, Quality, Safety & Improvement, Northern Ireland Ambulance Service last week
Neil Gillan
Co-Production & Partnership Lead, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

Submitted on 10/04/2025 at 17:28
Published on Care Opinion at 17:28

picture of Neil Gillan

Good afternoon Tim2342,

Thank you for taking the time to share your valued feedback. We are always grateful to those who share their experiences of the services they have received. It was reassuring to learn of the advice and support offered by Andrew. Feedback such as this lifts the morale of the whole organisation in what is a challenging period. I hope you son is recovering.

Best wishes

Neil

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