"A Relief to Join"

I was at the point for some years since the death of my wife at 57 years of age, of feeling I was unable to use the previous surgery we were both registered at. My wife died from sepsis, and only cellulitis was picked up over a telephone consultation at that surgery during the Pandemic. This was absolutely devastating and made me feel subsequently it was impossible for me to use my previous surgery since it happened, and essentially, I only had the option of paying to see a BUPA GP privately to get access to care until I was allowed to move here late last year due to a geographical boundary change for them accepting new patients.

It has been a massive relief to find somewhere I can now use for treatment. Uniformly, I have found all staff that I have dealt with there extremely caring and knowledgeable. I’ve been seen very quickly on the occasions I’ve needed to see a doctor. And I have found during those consultations the GPs are extremely thorough. It is also an excellent system they employee for making appointments. Either physical at the surgery, or having GP‘s phone you as I found the other day. I rang in just after 8 o’clock in the morning and the GP phoned me back within three hours. I was also hugely impressed at how long you were given for a consultation. When I did go to my previous surgery I was lucky to get 10 minutes maximum. But seeing one of the senior doctors on my first visit, I spent at least half an hour with him and saw him not long after I rang in with my health concern.

As things stand, I cannot speak too highly of this surgery. It clearly has the feel of somewhere that is prioritising patients, rather than seeing them as an inconvenience.