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Getting over my fear of hospitals

Posted By BigRedMullet

"Getting over my fear of hospitals"

About: York Hospital / Accident and emergency Yorkshire Ambulance Service NHS Trust / Emergency ambulance

(as the patient),

For as long as I can remember I’ve had an irrational fear of anything relating to hospitals or healthcare, however this was the first experience I’ve not minded (no one wants to be in hospital lol).

The ambulance people were rather polite and nice, as well as very clear. Then when I got the York Hospital I was triaged within 4hours and then assessed within an hour after.

Sister Anita was the nurse who assessed me, and what a nurse she is! She made me feel comfortable and distracted me during each procedure, she was very kind and had a great personality to match it. I didn’t think it was possible to enjoy getting bloods taken? However due to the kind hearted nature of Sister Anita, I didn’t feel like I was in a hospital getting my bloods taken, I felt rather comfortable and happy.

She was the nicest NHS staff member I’ve ever interacted with, even with my previous experience in York hospital being a negative one (involving me discharging myself at 3am), she has managed to discredit any negative assumptions I had about this specific hospital via her nature and care. I would recommend Sister Anita’s care to anyone!

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Responses

Response from Lesley Butterworth, Head of Nursing and Patient Experience, Yorkshire Ambulance Service NHS Trust 2 weeks ago
Lesley Butterworth
Head of Nursing and Patient Experience,
Yorkshire Ambulance Service NHS Trust

Submitted on 10/04/2025 at 14:26
Published on Care Opinion at 14:26

Thank you for posting your comments.

I am pleased to hear of the positive impact our ambulance staff had on you when you were recently taken to hospital. I hope you are now doing well.

It is always a pleasure to receive comments of appreciation for our staff and we would like to ensure they receive this feedback personally. If you have not already done so, we would be grateful if you could contact our Patient Relations team on the details below to enable us to trace your call and identify the staff involved so we may pass on your compliment to them.

Patient Relations

Yorkshire Ambulance Service

Springhill

Brindley Way

Wakefield 41 Business Park

Wakefield

WF2 0XQ

Tel: 0333 130 0549

Email: yas.patientrelations@nhs.net

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Response from PPI Team, Patient Experience and Involvement team, York & Scarborough Teaching Hospitals NHS Foundation Trust 2 weeks ago
PPI Team
Patient Experience and Involvement team,
York & Scarborough Teaching Hospitals NHS Foundation Trust

Submitted on 14/04/2025 at 08:26
Published on Care Opinion at 08:26

Thank you so much for sharing your experience following your recent visit to York Hospital. We are incredibly grateful that, despite your longstanding anxieties around healthcare settings, you felt safe, comfortable, and well cared for during your time with us.

It’s especially heartening to hear how Sister Anita made such a positive impression. Her ability to create a reassuring, personable, and compassionate environment is exactly what we strive for, and your words truly reflect the exceptional standard of care we aim to deliver. We will make sure your kind feedback is shared with Anita and the wider team recognition like this means a great deal to our staff.

We're also pleased to know that the triage process contributed positively to your overall experience. Your story is a reminder of the impact that kindness, communication, and empathy can have on a person’s journey through care.

Thank you again for taking the time to write to us, we wish you all the very best in your recovery.

Warm regards,
Patient Experience Team
York and Scarborough Teaching Hospitals NHS Foundation Trust

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