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Staff always make me feel calm and reassured

Posted By indigobc84

"Staff always make me feel calm and reassured"

About: Armagh / Treatment rooms

(as the patient),

Attended Markethill Health Centre Treatment Room for bloods.

As someone who has really bad veins and therefore extremely hard to get a blood sample, prior to and during my appointment I get very anxious.

Staff always make me feel calm and reassured with lots of distraction during the process. I would like to give a special mention to Samantha who can always get the sample on first attempt.  

Thank you to all of the staff for all the good work you continue to do, it is very much appreciated. 

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Responses

Response from Mark Ryan, Primary Care Lead Nurse, Integrated Care Team, Adult Community Services Directorate, Southern Health and Social Care Trust last week
Mark Ryan
Primary Care Lead Nurse, Integrated Care Team, Adult Community Services Directorate,
Southern Health and Social Care Trust

Submitted on 17/04/2025 at 10:55
Published on Care Opinion at 10:55

Hi indigobc84,

I am delighted to receive your Care Opinion story today and learn of your experience in Markethill Treatment Room. It is good to see the skills and competence of our staff being recognised, and that you were made to feel calm and reassured during your visits.

I have shared your feedback with the Markethill Treatment Room team and Treatment Room Lead Nurse.

I have also recommended Samantha for a Southern Health and Social Care Greatix Award as you have given her a special mention.

Thank you

Mark

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