"No support given"

About: Ealing Talking Therapies Ealing Talking Therapies London W13 8RA

Posted by sierrakk86 (as a service user), 5 days ago

Regrettably, I feel overlooked, I felt I was led around in circles, offered excuses without receiving any therapy. This wasted a lot of time, money, and energy.

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Paul Gibbs

Patient Experience Lead,

West London NHS Trust

Submitted on 16/04/2025 at 13:08

Published on Care Opinion at 13:08

Dear Sierrakk86,
Thank you for taking the time to express your concern regarding the inadequate care you received. I’m truly sorry to hear that this has been your experience of the team.
This is not the standard of care we strive to provide to those who use our services and their loved ones. Please accept our sincere apologies for any distress this may have caused you.
We take all complaints and feedback seriously and remain committed to engaging with people with compassion, kindness, dignity, and respect.
If you would like to discuss this matter further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) by emailing wlt.pals@nhs.net or calling 0800 064 3330.
Once again, thank you for getting in touch. We appreciate your feedback and hope to hear from you soon.
Kind regards,
Millicent
Patient Experience Team

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