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"Compassion and assistance"

About: Ninewells Hospital / Acute Medical Unit (AMU) Ninewells Hospital / Intensive Care Unit Ninewells Hospital / Medical High Dependency

(as a relative),

My father-in-law was transferred to medical high dependency from the acute medical unit overnight. Despite the frustration at the complete lack of communication by AMU of his deterioration when we had specified we wanted contacted regardless of the time, it was immediately obvious to me how sick he was and that this was a life threatening admission.

The staff respected my knowledge and experience and were amazing at explaining his current numbers, problems and plan which I could then explain to my husband and brother-in-law so they understood the severity of this illness.

They threw every drug and every potential fix at him but it was evident to me and the nurses within the unit that we would not win this fight.

The medical team gave him ample opportunities to improve but thankfully when a noticeable deterioration occurred we were contacted immediately and given time to say out goodbyes before his peaceful passing with us surrounding him. 

I’m grateful staff gave him their all and gave him the ending he needed.

Eilidh and Aline from ICU thank you both for your best efforts and understanding.

Jodi, thank you for compassion and assistance in making his ending so peaceful and dignified.

When you are in the profession it’s a very different viewpoint from this side but it’s inspiring to see that amazing care and I know me and my family are so grateful for everything.

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Responses

Response from Linda Nicol, Senior Nurse, Acute Medical Unit / Short Stay Medicine, Ninewells Hospital, NHS Tayside yesterday
Linda Nicol
Senior Nurse, Acute Medical Unit / Short Stay Medicine,
Ninewells Hospital, NHS Tayside
Submitted on 11/04/2025 at 18:16
Published on Care Opinion at 18:16


Dear Grateful relative3,

Thank you for taking the time to give this feedback especially at this sad time.

I am sorry that the communication in AMU was not what it should have been and we would appreciate if you would be able to provide some more details so we can look into this. As a team we are keen to reflect and learn and your feedback could support with this.

I would be happy to be sent an email when you are ready however appreciate this must be a difficult time for you all. My email address is - lindaa.nicol@nhs.scot.

Again please pass on my deepest condolences to your husband and his family at this time.

Kind Regards

Linda Nicol

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