Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Exceptional and reassuring experience

Story from nhs.uk

"Exceptional and reassuring experience"

About: Watership Down Health - Overton

From the first phone call right through to being seen by the doctor, every single interaction with the team at Watership Down was exceptional. The appointment was for a poorly child and we weren’t made to feel like hysterical parents! We feel really lucky to be patients at this surgery. Thank you!

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Watership Down Health - Overton last week
Watership Down Health - Overton

Submitted on 09/04/2025 at 16:44
Published on nhs.uk at 16:44

Dear Parent,

We are so glad to hear that you had such a positive experience at Watership Down Health. I have shared your feedback with our team as it is helpful to know that you felt supported and understood, especially at a time when your child was poorly - these moments can be so stressful for a parent. We always hope that we can be here for you and for those times when the surgery may be closed you will have access to the NHS 111 service and we do recommend that all parents download the Healthier Together App - https://www.what0-18.nhs.uk/

Thank you for sharing your review.

Kind Regards

Susannah Altmeyer-Ennis

Practice Business Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k