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It’s gone back to Covid times

Story from nhs.uk

"It’s gone back to Covid times"

About: Fairbrook Medical Centre

Immersive Reader

I used the triage system which in theory is great. But I have a rash. I uploaded a picture which was quite unclear as the angle was hard to get a good picture. The dr called me and diagnosed over the phone a possible diagnosis. The dr admitted she was unsure exactly what it was over the phone. I feel for a rash or something similar you need a face to face appointment and I am unhappy a phone call was all that was given.

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Responses

Response from Fairbrook Medical Centre last week
Fairbrook Medical Centre

Submitted on 16/04/2025 at 10:22
Published on nhs.uk at 10:22

Immersive Reader

Dear Patient,

Thank you for your feedback, and we're sorry to hear that you were left feeling dissatisfied with your recent experience. While our triage system is designed to make accessing care more convenient and efficient, we fully understand that certain concerns, such as skin conditions , may sometimes require a face-to-face assessment, which the triaging clinician will decide.

We take all feedback seriously and continually review our processes to ensure patients receive safe and appropriate care. If you'd like to discuss your experience further or have us look into the details of your case, please feel free to submit an admin query via our online system, including your full name so a member of our team can follow up with you directly.

Thank you again for taking the time to share your experience

Abbas-Ali Somji

Business and Compliance Manager

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