"Fabulous staff"

I brought my son into Bransholme urgent care this morning as he required an X-ray on his injured foot. We were told there was a three hour wait time. The staff there are so patient and kind . The waiting area is spotlessly clean, as are the toilets . There’s a place to get a hot drink and drinking water is available.

Whilst we were waiting an elderly gentleman asked the staff how much longer he’d have to wait as he has diabetes and would need to eat soon. The staff came around the counter and offered him biscuits and a coffee, then even managed to produce a small snack. Not only did the lady make this all part of the service she thanked the gentleman for advising them (the staff) of his condition.

I feel like this centre and the staff have it completely right, the patients are treated with care from the moment they arrive. Old fashioned care from true professional people .

My son was seen within the three hours (as advised) and we were on our way again.