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Credit where credit is due

Posted By Anney34

"Credit where credit is due"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency Queen Elizabeth University Hospital Glasgow / Acute Receiving Unit (Units 1-5) Queen Elizabeth University Hospital Glasgow / Elderly Medicine (Wards 51, 52, 54,55, 57, 8a & 2a)

(as a relative),

Elderly parent attended A&E with acute confusion and pyrexia, previous history of sepsis and dementia.

He was assessed promptly by triage (triage nurse was lovely), taken straight through to a room, reviewed and admitted to ARU4.  Every member of staff we encountered ,was professional compassionate and friendly, despite being in a ridiculously busy unit. 

Transferred to 2A, tests and treatment carried out promptly, family kept informed and involved in care.  We too often see horror stories about the QEUH but our experience this time was one of exemplary care. 

Dr Seenan and Dr Bingham provided exceptional care and to be honest every staff member we met made me feel proud of our NHS.

Having an elderly parent with dementia in hospital is a stressful time and I can honestly say I felt he was in the best of hands. 

Please all keep up the exceptional work you do, it really does make such a difference feeling confident that your family member is being looked after by people who care.  Every single one of you, Consultants, triage nurses, FY2s, staff nurses, HCSWs, catering staff and porters make a stressful time much more bearable and you do it under difficult conditions. 

Thank you all from a very grateful family 

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Responses

Response from Rebecca Fulton, Clinical Service Manager, Older People's Services - South Sector, NHS Greater Glasgow and Clyde 4 days ago
Rebecca Fulton
Clinical Service Manager, Older People's Services - South Sector,
NHS Greater Glasgow and Clyde

Submitted on 15/04/2025 at 13:00
Published on Care Opinion at 13:00

Dear Anney34,

Thank you for taking the time to provide feedback on your recent experience in Ward 2A.

I will share your kind comments with all the multidisciplinary team.

Kind Regards

Rebecca Fulton, Interim Clinical Service Manager

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Response from Karen Hughes, Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital), NHS Greater Glasgow and Clyde yesterday
Karen Hughes
Senior Charge Nurse, Emergency Department and Minor Injuries Units, Queen Elizabeth University Hospital and New Victoria Hospital),
NHS Greater Glasgow and Clyde

Senior charge nurse & emergency nurse practitioner within the ED & Miu of the Queen Elizabeth University Hospital

Submitted on 18/04/2025 at 17:23
Published on Care Opinion at 17:23

picture of Karen Hughes

Dear Anney34,

I hope this finds you well, thank you so much for your lovely care opinion, our staff really do appreciate getting such positive feedback, they work extremely hard in often difficult circumstances, and to know that their care and attention is appreciated by the patients they are looking after, and their relatives means so much - thank you. I will pass on your lovely comments to our staff, please pass on our best wishes to your father and your family,

with very kind regards,

Karen

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