"To bad"

My experience was very bad with the existing staff. I found it difficult and took a lot of time to determine the appointment time, and when I called, there was no commitment to the appointment time. I was called a full hour before the appointment time. Halfway through the call, the call was cut off and they did not call again, and I did not benefit anything from this appointment. My father suffers a lot, but there is no attention. Very bad.