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"Emergency surgery"

About: Glasgow Royal Infirmary / Critical Care Unit (ICU/HDU) Glasgow Royal Infirmary / General Surgery (wards 63, 64, 65, 66,& 67)

(as the patient),

I had to unexpectedly get emergency surgery and then had a stay in ICU. 

I would like to thank all staff in ward 64 when I was first admitted, especially staff nurse Charlie for taking exceptionally good care of me when I became unwell post op and making sure I got all the right treatment quickly and for transferring me to ICU safely even though this all feels like a blur I do remember his reassurance and quick treatments but also for advocating for me and escalating my care when I quickly deteriorated. 
Thank you to all the staff in ICU for all their care and attention, making sure I got the right treatment, ensuring I was comfortable at all times and providing constant reassurance when I was unwell. In particular I remember staff nurse Rebekah who provided excellent patient centred care and ensured my pain was always managed.
Once I was out from ICU I was moved to ward 65 where again the staff were all excellent but in particular staff nurse Niamh who always ensured I had everything I required and looked after me very well despite the ward being very busy I still felt like I had great 1-1 care! 
I would also love to thank all the theatre and recovery staff for their friendly banter and again, making a scary experience more comfortable! 
This has been an extremely stressful and upsetting time for myself but I am feeling extremely grateful  for the high level of care I received in ward 64,65, ICU and theatres I felt in very safe hands! 
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Responses

Response from Lead Nurse, Critical Care, NHSGGC 4 days ago
Submitted on 15/04/2025 at 18:27
Published on Care Opinion on 16/04/2025 at 07:48


Dear April01

Thank you for taking the time to feedback your recent experience. It means a great deal to read that your ICU stay was comfortable and reassuring. We will ensure the team is aware you found their care to be person centred and I will pass your kind words onto Rebekah.

Wishing you all the best for your recovery

Critical Care Team, GRI

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