"Abrupt and dismissive"

I contacted NHS Lanarkshire neurodevelopmental service for children and young people to discuss some concerns I had. I immediately got an abrupt response about not having clinical staff available. 

I hadn't even specifically asked to speak to a clinician.

The way the staff member spoke to me was unnecessary. They denied being abrupt however didn't even allow me sufficient opportunity to explain what I actually expected of them and instantly started being defensive about how they can't get involved with things. Considering they have a message on their phone lines about not accepting abusive behaviour, I would say their tone is hypocritical. While I wouldn't describe it as abusive it was extremely dismissive, abrupt and I was very clearly upset by the way I was spoken to. I didn't even receive an apology and just received a defensive response.

I was not intending to complain about the service or long waiting times, I only wanted to discuss some concerns specific to my child's case. I realise that they no doubt deal with a lot of complaints given the lengthy waiting times but I feel this does not excuse immediately cutting people off about discussing any concerns and taking the attitude that they are too busy and important to address the concerns of patients.