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Staff were absolutely amazing

Posted By Daughter/Carer of Patient with late stage Dementia

"Staff were absolutely amazing"

About: Craigavon Area Hospital / Acute Frailty Unit (Ramone ward 1) Craigavon Area Hospital / Emergency Department Enhanced Care / Acute Care at Home Northern Ireland Ambulance Service / Patient care services

(as a carer),

Mum has late stage dementia, was admitted to Craigavon Area Hospital following an episode of vomiting. Mum spent around 30 hours in A&E but was very quickly moved to a private side cubicle, and received IV meds very quickly too.

Staff were absolutely amazing in helping mum as best they could in a very busy A&E environment. She was subsequently moved to the Acute Frailty Unit (Ward 1 Ramone) under the care of Dr Nelson. Dr Nelson and the team were very caring, understanding and helpful to mum and us as her family. Everything was explained simply and concisely. Mum spent 2 nights in the ward, and was discharged to the Acute Care at Home Team.

Mum returned home by ambulance (amazing service and warmth and kindness from the two staff). Within a short time of arriving home, Consultant/Dr Mahmood arrived to mum's home, provided medical advice and took time to discuss mum's recovery and the best way to go about helping her.

This was followed by a pharmacist who met with us to discuss the new medication prescribed to mum during her hospital stay. This was followed by a nurse who checked mum's vitals. This was followed by a delivery at 10pm of a drug. We live in a very rural area and are absolutely blown away by the ACAH Team, their kindness and professionalism.

A nurse arrived next day to take mum's bloods. Then a physio/OT arrived to review her mobility, seating etc. We could not be happier with mum's care. She has made a really good recovery. Knowing now that we can rely on the ACAH Team (via GP referral) has removed a great deal of stress and anxiousness about 'what happens next?', 'what should we do if...?' etc. Thank you NHS and Southern Health and Social Care Trust!

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Responses

Response from Neil Gillan, Co-Production & Partnership Lead, Quality, Safety & Improvement, Northern Ireland Ambulance Service 2 days ago
Neil Gillan
Co-Production & Partnership Lead, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

Submitted on 17/04/2025 at 09:56
Published on Care Opinion at 09:56

picture of Neil Gillan

Good morning Daughter / Carer with late stage Dementia,

Thank you for taking the time to share your valued feedback. We are always grateful to those who share their experiences of the services they have received. It was reassuring to learn of the warmth and kindness displayed by the two staff. As an organisation we are committed to consistently showing compassion, professionalism, and respect for the patients we care for.

Yours sincerely,

Neil

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Response from Yvonne Hanna, Manager, Adult Community Services Directorate, Southern Health and Social Care Trust 2 days ago
Yvonne Hanna
Manager, Adult Community Services Directorate,
Southern Health and Social Care Trust

Submitted on 17/04/2025 at 12:36
Published on Care Opinion at 12:36

picture of Yvonne Hanna

Hi Daughter/Carer of Patient with late stage Dementia,

Thank you so much for taking the time to leave such positive feedback and with so much detail.

I am very reassured re the collaborative working from staff in ED to Frailty Ward to NIAS to Acute Care at Home Team to ensure a positive and effective patient journey. This feedback in relation to the patients they care for, makes the working day a joy for our staff.

On behalf of the Acute Care at Home Team, thanks for taking the time to share your experience. I have shared this with all of the staff involved.

I hope your mum remains well but you know how to reach us should you need to in future.

Many thanks,

Yvonne

Yvonne Hanna

Team Manager AC@H and Older Peoples Ambulatory Services.

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Response from Stacey Hardy, Lead Nurse CAH Emergency Department, DHH Emergency Department and STH Minors Injuries Unit, Medicine and Unscheduled Care Directorate, Southern Health and Social Services Trust 2 days ago
Stacey Hardy
Lead Nurse CAH Emergency Department, DHH Emergency Department and STH Minors Injuries Unit, Medicine and Unscheduled Care Directorate,
Southern Health and Social Services Trust

Submitted on 17/04/2025 at 17:16
Published on Care Opinion at 17:16

Thank you for taking the time to provide feedback on your mother’s recent care at Craigavon area hospital Emergency department. Thank you for highlighting the high standard of care the staff provided despite a very busy department. I am glad to hear your mum is recovering well.

I will share your kind words with the team in the Emergency Department

Stacey

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