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They were very caring

Posted By JennyGt

"They were very caring"

About: University Hospital Wishaw / Early Pregnancy Assessment Service

(as a service user),

What can I say? The Ladies who staff this unit are amazing. I was looked after by Heather snd Melissa, they were very caring and both went above and beyond to help me, I will be forever grateful to them.

Outwith that some feedback in general. I was in the single room and you can hear lots...one member of staff shouting loud at the others, wasn't very professional and I was embarrassed for the rest of the staff.

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 4 days ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 17/04/2025 at 18:07
Published on Care Opinion at 18:07

picture of Jennifer Montgomery

Dear JennyGt,

Thank you for sharing your experience of University Hospital Wishaw, EPAS.

I am so pleased to hear that Melissa and Heather were compassionate and supportive to you. I can imagine this was very reassuring during what was I am sure a worrying time for you.

I will ensure you kind words are passed on to Heather and Melissa who will get a real boost in hearing it. I will also ensure your feedback regarding the staff member shouting is shared with the team and some reflection is done that this is not appropriate behaviour.

I hope you are keeping well.

Best Wishes,

Jenni

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