Arrived at a busy A & E dept on a Sun. There were no seats and ambulances Queing outside. After 2 hours I was seen by a staff member who I thought was totally devoid of any people skills. The staff member recording ECG did not speak at all only to shout out arms by your side.
The vending machines only contained sweets and crisps, no sandwiches or drinks. I informed receptionist I had chest pain and asked if it was alright to take GTN spray and was told that was fine.
Patients were vomiting and the dept was not clean. After nearly 12 hours I was seen by a Dr and after 14 hours I got home. Between the triage at 2 hours and being seen by a Dr was over 9 hours and there was absolutely no contact in between.
Patients left the dept due to long wait of being assessed. There appeared a definite lack of medical staff. It would have been to everyone’s advantage if they could have taken 2nd bloods for troponin or arranged CXR.
I think this dept requires a total overhaul of the service they provide and staff utilised for the best use of their skills. I believe some of the ones I saw require to increase their people skills.
At the very least I feel they should ensure it is clean, patients can obtain a drink or sandwich when services at main hospital close at 7pm. and patients vomiting excessively should be seen and given help.
I think staff should document when a patient is taking GTN spray.
It was a horrendous experience.
"Horrible experience and wait"
About: University Hospital Wishaw / Emergency Department University Hospital Wishaw Emergency Department ML2 0DP
Posted by Concerned pensioner (as ),
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