I received a reply from an eConsult form to book an appointment using a link. I clicked the link and it said no appointments are available, and to check back in a few hours and *maybe* there will be appointments available (emphasis mine). This is a terrible patient experience and is regressive because people without time (e.g. working single parents) will not be able to repeatedly check a website every few hours with hopes that an appointment will open. Why not wait until you know you have appointments available to send the link? Or set up an appointment without checking with me on timing, and then give me a link for rescheduling if need be. These two would both be better approaches to the current one.
"Broken systems - appointment link but no…"
About: Brigstock & South Norwood Partnership Brigstock & South Norwood Partnership Surrey CR7 7JN
Posted via nhs.uk
- Story from
- nhs.uk
Do you have a similar story to tell?
Tell your story & make a difference
››
Responses