Text size

Theme

Language

"Felt like I was rushed out"

About: Western General Hospital / Edinburgh Breast Unit (Ward 6)

(as a service user),

I received an urgent low risk appointment after my GP referred me for what they thought was an inflamed lymph node that has been swollen for a few months.

 After a month of worry awaiting this appointment I was in and out in 6 minutes and told the lump was a tendon.

 I have every trust in the experts but would have appreciated them to take the time to explain to me what they were feeling and maybe let me feel so I could understand myself how this round lump under my arm is a tendon. Other areas were not checked apart from the area of the complaint and the lymph nodes in my neck and jaw which I feel like would have also helped to reassure me. 

Overall I feel a little underwhelmed as I have heard such wonderful things about this clinic and like I was rushed out. 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Kimberley Chand, Interim Senior Charge Nurse, Breast Unit, Western General Hospital, NHS Lothian 2 days ago
Kimberley Chand
Interim Senior Charge Nurse, Breast Unit, Western General Hospital,
NHS Lothian
Submitted on 17/04/2025 at 12:43
Published on Care Opinion at 15:52


Dear Crocodilemb44,

Thank you for taking the time to share your story. I am sorry that your appointment did not meet your expectations and left you feeling underwhelmed and rushed. It sounds as though the appointment may have left you with ongoing concerns, so I wonder if it would be useful to have a chat over the phone where I can answer any of your questions and provide some reassurance.

If you’d like to take this option, please contact the Patient Experience with your details and site this story and I’ll arrange a time to speak with you. The Patient Experience Team can be contacted by email on LOTH.feedback@nhs.scot or by telephone on 0131 536 3370 (Mon-Fri, (9am-2pm).

Kind regards,

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k