"Mixed Emotions "

About: The Portmill Surgery The Portmill Surgery Hitchin SG4 9TH

Posted via nhs.uk 2 weeks ago

I visited the practice in March this year I had an unpleasant experience I talked to the practiced didn’t hear a response . I have now made the decision to move practices as I have lost my faith in Portmill surgery I have been with them for 16 years disappointing that’s this made me leave the surgery but I need a surgery that I can trust 100% and unfortunately Portmill hasn’t given me that .

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The Portmill Surgery

Submitted on 15/04/2025 at 16:48

Published on nhs.uk at 16:49

Dear Jack
I am so sorry to hear that you had an unpleasant experience and did not get a response from the practice when you raised concerns. We do our best to investigate and respond to all issues raised by our patients. I should be very grateful if you would contact the practice directly so that we can understand what happened, address your concerns and ensure that no-one else loses faith in Portmill Surgery.
I hope that over the previous 16 years we were able to provide you with good healthcare and wish you well at your new practice.
Kind regards
Dr Tara Belcher
Managing Partner

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