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"We felt safe and well looked after"

About: Royal Hospital for Children (Glasgow) / 23 Hour Unit ( Ward 1A) Royal Hospital for Children (Glasgow) / Day surgery Royal Hospital for Children (Glasgow) / Orthopaedics (Ward 3C)

(as a parent/guardian),

My daughter attended day surgery for a small operation. She was quite apprehensive and nervous, as I’m sure most children (and adults!) would be when faced with an unknown situation.

Everyone she had contact with, from checking in at reception, the pre-assessment carried out by Alanna, the surgeons coming to see her before her surgery (Felicity and Mr Amjad), the lovely anaesthetist that took time to explain the process of the operation (I’m sorry, I can’t remember her name!), Charlie that came to take us to the operating theatre and also swiftly jumped into action when he realised my daughter was scared of seeing needles (Where’s Wally is the perfect book to take anyone’s mind off anything - thank you Charlie!). Then the nurses team in the recovery ward. Everyone made the process far far easier for me as a mum, and also my daughter that started the day feeling anxious.

On a separate note, my son has recently had a run of bad luck with broken bones and pins needed and has also been in both ward 1a and 1b…… everyone again has always been amazing. Mr Osman and Mr Smith in ortho, Charlie and the rest of the crew in the theatre waiting area (their football chat certainly gave my son a laugh while nervously waiting), the nurse teams. All amazing.

As a mum all I want is my children to feel safe and well looked after and that’s exactly what I’ve experienced.

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Responses

Response from Suzanne Pearson, Senior Charge Nurse, Wards 1A and 1B, Royal Hospital for Children, NHS Greater Glasgow and Clyde 2 days ago
Suzanne Pearson
Senior Charge Nurse, Wards 1A and 1B, Royal Hospital for Children,
NHS Greater Glasgow and Clyde

Senior Charge Nurse

Submitted on 17/04/2025 at 18:01
Published on Care Opinion at 18:01


Hi TheJC

Thanks so much for leaving such great feedback. I'm sorry you've had so many visits to Ward 1A/B recently but very pleased that everything went as smoothly as possible. I do hope both your son and daughter are recovering well at home from their recent theatre visits. There's never a good time to have to send you child to theatre and into another persons care but I'm glad it went as smoothly as possible.

I will ensure that Alanna sees your comments and forward to all others that you've mentioned. I also agree with your son and enjoy the football banter from theatre reception, they will definitely enjoy reading this.

Thanks once again

Suzanne Pearson

Senior Charge Nurse

Ward 1A/B

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