Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

They both made us feel very at ease

Posted By Chazcm

"They both made us feel very at ease"

About: Waterside Hospital / Podiatry

(as a parent/guardian),

My son visited a podiatry clinic in the Waterside Hospital, Derry to have nail surgery on two feet yesterday. The team were so helpful, caring lovely professionals. Ryan, who performed the procedure did a fantastic job, explained every step to my son and really put him at ease. Geraldine redressed the wounds today and again she made us feel very comfortable and at ease with her lovely manner.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Katherine Buchanan, Principal Podiatrist, Quality and Clinical Practice for High Risk Patients, Podiatry -Allied Health Professional, Western Health and Social Care Trust 2 days ago
Katherine Buchanan
Principal Podiatrist, Quality and Clinical Practice for High Risk Patients, Podiatry -Allied Health Professional,
Western Health and Social Care Trust

Submitted on 17/04/2025 at 09:02
Published on Care Opinion at 09:02

picture of Katherine Buchanan

Dear Chazcm,

I am Katherine Buchanan, Principal Podiatrist in the Western Trust. Thank you for taking the time to share such positive feedback about your experience with our Podiatrist Ryan and Assistant Practitioner, Geraldine, during your nail surgery journey. I'm pleased to hear that your son felt comfortable with the explanations provided at the surgery and redressing appointments. I've shared your kind words with Ryan, Geraldine and the wider team. Feedback like yours truly lifts team morale, and it's always wonderful to hear such encouraging comments. Thank you once again for reaching out.

Regards,

Katherine Buchanan

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k